Case Study: Villanova University

Challenges:

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics’ relationship
    • Product quality and reliability

Use Case:

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Malvern
    • Thermo Scientific
    • Beckman
    • BEL-Microtrac/BEL Japan
  • Has had a good personal experience with Micromeritics.

Results:

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • Scientific and technical support: differentiated
    • Ease of communication: very differentiated
    • Responsiveness to inquiries: very differentiated
    • Delivery, install, and service: very differentiated
    • Product performance: very differentiated
  • Is highly satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • Improve scientific results: greatly helped
    • The timely process of samples: greatly helped
    • Gather data that resulted in useful info: greatly helped
    • The interpretation of results: helped
    • Reliable up-time performance: greatly helped
  • 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.

Testimonials:

“I like the equipment and I think it meets my needs well.”

Source:

CALVIN HONG LI, Principal Investigator (PI), Villanova University

 

Published: Apr 14,2015     TVID: 3A3-8CA-7C4

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