Case Study: Pfizer Inc.

Challenges:

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services
    • Satisfaction with their on-going Micromeritics’ relationship
    • Product quality and reliability

Use Case:

  • Also evaluated the following vendors:
    • Quantachrome Instruments
    • Beckman
  • Has had an outstanding personal experience with Micromeritics

Results:

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • Scientific and technical support: highly differentiated
    • Ease of communication: highly differentiated
    • Responsiveness to inquiries: highly differentiated
    • Delivery, install, and service: highly differentiated
    • Product performance: highly differentiated
  • Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • Improve scientific results: greatly helped
    • The timely process of samples: greatly helped
    • Gather data that resulted in useful info: greatly helped
    • The interpretation of results: greatly helped
    • Reliable up-time performance: greatly helped
  • 100% confident that Micromeritics will continue to meet their future needs in particle characterization.

Testimonials:

“My experience as always has been positive and I was impressed by the company and its location in Georgia.”

Source:

GEORGE SIENKIEWICZ Sr. Mgr., Pfizer Inc.

 

Published: Feb. 23, 2015    TVID: 18E-FA4-7E2

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