Case Study: 163.com

Challenges:

  • Purchased an instrument from Micromeritics because of:
    • The range of products and services

Use Case:

  • Also evaluated the following vendors:
    • Quantachrome Instruments
  • Has had a good personal experience with Micromeritics

Results:

  • Rates the following Micromeritics capabilities as compared to other companies they considered prior to purchase:
    • Scientific and technical support: highly differentiated
    • Ease of communication: very differentiated
    • Responsiveness to inquiries: very differentiated
    • Delivery, install, and service: differentiated
    • Product performance: highly differentiated
  • Is extremely satisfied with the performance of their Micromeritics instrument in meeting their needs.
  • Micromeritics instrument met 79-99% of their expectations for analytical results.
  • Rates the following results or throughput gains of their Micromeritics instrument in regards to the effect on their businesses return:
    • Improve scientific results: helped
    • The timely process of samples: greatly helped
    • Gather data that resulted in useful info: greatly helped
    • The interpretation of results: helped
    • Reliable up-time performance: greatly helped
  • 80-99% confident that Micromeritics will continue to meet their future needs in particle characterization.

Testimonials:

“I have faith with the results derived from Micromeritics.
I can tell that it is more professional than the other companies.”

Source:

Postdoctoral Fellow, Small Business Health Care Company

 

Published: March 2, 2015    TVID: 81D-7D8-FAD

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